Booking terms and conditions
BOOKING AND PAYMENTS
We are cashless so you need to bring a bank card to settle your bill. We accept carding including American Express as well as Apple Pay, Google Pay & Android Pay.
Fees may apply for late cancellations and no-shows. For larger groups and on key occasion days for our business, we reserve the right to increase the notice required. This will be outlined in your booking journey.
Your table will be held for 20 minutes. After this time, your table may be charged a cancellation fee and given away. If you are late for your reservation, this may be taken off your total booking time.
We will always try to accommodate seated bookings on as few tables as possible, but we may need to split your party across multiple tables. We will always try to seat your party as close together, however, this cannot always be guaranteed.
Larger groups may be required to pre-order and/or dine from set menus. Please speak to our events team for details.
Our venues are also available for private hire, meaning some spaces may be out of use to the public during your visit.
We reserve the right to refuse or eject any guests who appear intoxicated, behaving inappropriately or dressed inappropriately. Right of admission is reserved and no refund or compensation will be given.
On rare occasions, we may need to move or amend your booking and will work closely with you to find the best solution. In the event we need to cancel your booking you will receive a full refund where applicable.
For all bookings we operate a £10 per person card authentication, unless your area has a minimum spend at which point, we will card authenticate for the full minimum spend balance.
Should you have a private hire with one of our venues, furniture remove fees may apply
For all bookings we operate a £30 per person card authenticate, unless your area has a minimum spend at which point, we will card authenticate for the full minimum spend balance. If you pre-order any food and drinks, you will be required to pay for this at the time of ordering.
The Christmas period runs from the second week in November until the end of December.
For all wedding events, we require a 25% deposit of the agreed minimum spend to secure your booking with us. We then require an additional 50% of the agreed minimum spend or full payment for any pre-order, whichever is greater 8 weeks prior to your event date.
Should your event date be less than one month away when confirming your booking we will require 100% of the agreed minimum spend to be paid.
Should you cancel with 3 months’ notice or more we will retain all payments made to date or claim the full card authenticated amount, whichever is greater.
Should you cancel with less than 3 months’ notice we will require the full payment of the agreed minimum spend.
If we have ordered anything bespoke for your event such as food, drinks, and entertainment, you will be responsible for paying the additional costs.
CANCELLATIONS AND NO-SHOWS
For bookings up to 11 guests please allow 48 hours should you wish to cancel your booking. No-shows or cancellations with less than 48 hours’ notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
For bookings 12-20 guests please allow 7 days should you wish to cancel your booking. No-shows or cancellations with less than 7 days’ notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
For bookings 20+ guests please allow 14 days should you wish to cancel your booking. No-shows or cancellations with less than 14 days’ notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
For all private hires in our venues, we would require 50% of the agreed minimum spend to be paid to secure the space, 4 weeks out from your event date we would require the final 50% of the agreed minimum spend to be paid.
For all full venue hires bookings please allow 6 weeks should you wish to cancel your booking. If you wish to cancel within the 6-week period, please speak to one of our sales team to discuss costs incurred to date or about moving your event to a new date within 28 days of your original booking date.
If train strikes and 50% of the lines are closed, 72 hours prior to event, you can move the event within the next 28 days from your original booking date.
Please note that all bookings must be cancelled in writing by email, simply reply to your booking confirmation email, keeping the subject of the email the same as this identifies your booking. Cancellations made through other means, including social media, may not be accepted and you may still be charged.
For some bookings, you may be able to cancel yourself. Look for the ‘cancel’ button in your confirmation email.
So that you can book with peace of mind, we would give you the option to rebook up to 12 months or cancel with no charges in the event that we are forced to close.
Management reserves the right to amend the cancellation notice as required and you will be notified before your booking is complete.